Frequently Asked Questions
Many of our customers have specific questions about our professional maid services. Here are just a few of the frequently asked questions we hear at Cleaning Company.
General Questions
Do you cover my area?
We cover all Greater Montreal, Laval, Longueuil, North Shore, South Shore, Gatineau, Ottawa, Quebec, Lévis and surrounding areas. For more information on the areas we cover please contact us.
How do I get a quotation for a cleaning service?
You can obtain a free quotation for any of our cleaning services through the request a quote form on this website.
Do I need to provide my own cleaning equipment and materials?
The cleaning products and equipment are provided by The Montreal Cleaners.
Do your services include professional outside window cleaning?
Yes.
Do your services include professional carpet cleaning?
Yes.
Can I have the same maids cleaner every time?
Yes, if you are happy with your cleaner, we will try and make sure you get the same cleaner every time though we cannot guarantee this due to holidays, sickness absence, and staff rotation. If your regular cleaner is sick or on holiday we can send you a replacement.
What is your hourly rate?
We don’t like to offer a standardised price as every building and company has different requirments. Our competitive prices are tailored to your needs so that you don’t pay for anything you dont need.
What times do you clean?
We can clean at whatever time you require, we are fully flexible in terms of times and days. We fit our service around your needs.
How long have you been in this business?
We have been cleaning services for more than 10 years now. All the cleaners are professionally trained. Contact us and we will be happy to provide references from our clients.
Do you have a cancellation fee?
We apply a cancellation fee only if the service is canceled less than 48 hours prior to the scheduled time or if the customer fails to provide access to the team as previously arranged.
What are your working hours?
The cleaners work 7 days a week, so we have flexible booking slots. We work on Saturdays and Sundays.
Are your maids cleaners fully trained?
Yes our staff are fully trained before they begin cleaning.
Can you provide us with references?
Yes of course. We have a testimonial page on our website which has a number of reviews from our clients however should you require a direct reference from some clients we can arrange this for you too.
About Our Cleaning Services
Complete cleaning and disinfection for your home and business
Montreal maids cleaners is the healthiest, most advanced and complete home cleaning and disinfection system on the market. Our Montreak maids cleaners offer an extensive range of cleaning services performed to the highest standards at very competitive rates.
House Cleaning Services
Depending on the level of clean you’re looking for, we have options for everyone and every house. From deep cleans to regular and one-time cleanings, our team can schedule cleanings that make sense for your life.
Housekeeping Services
Our Montreal maids cleaners provide a high quality clean, and we guarantee the same level of integrity every time.
Professional Cleaning Services You Can Trust
provided a top quality professional house cleaning service. Our staff uses clean cloths and mops in every home. In fact, this equipment is color-coded and micro-fiber, so we don’t cross-contaminate from room to room.
Office Cleaning Services
We Clean, sanitize and disinfect office spaces
Scheduling Questions
DO I HAVE TO BE HOME FOR MY CLEANING?
It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard.
DOES MY MAID CLEANER ARRIVE AT THE EXACT TIME I BOOK?
Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.
WHEN AM I CHARGED FOR THE CLEANING SERVICE?
You are not charged until after the cleaning has been completed. Your invoice will reflect only the amount of time that your cleaner was actually at your home working, rounded-up to the nearest 15 minute increment.
WHAT'S INCLUDED IN A STANDARD CLEANING?
Here’s a listing of what gets cleaned in every room of your house during a standard cleaning. You can also request extra items via your customer dashboard.
DO YOU PROVIDE THE SUPPLIES?
Yes
WHAT SERVICES DO YOU OFFER?
We offer a range of commercial and residential cleaning services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the “Services” button halfway down the page.
HOW MANY MAIDS CLEANERS DO YOU SEND FOE REGULAR CLEANING?
Only one cleaner is sent to your home. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward.
HOW CAN I GET A CLEANING QUOTE?
Simply visit the signup flow to book a cleaning and as you provide information about your house and schedule, your quote will dynamically adjust.
WHAT IF I'M NOT HAPPY WITH MY CLEANING?
Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.
Our Dear Clients Say
We are pleased to share the testimonials of our satisfied customers.
I would be glad to act as a phone reference for your company. Cleaning did a wonderful job and I certainly don’t mind confirming their outstanding service. If you’re thinking about hiring to clean your office building, ask them for my testimonial and call anytime.
I have used a few different cleaning services but this was the best! They showed up early, did a thorough job and were pleasant and friendly! They took my trash with them, an added bonus, and didn’t rearrange my entire house like some cleaners do. Their prices are also better than any I’ve seen.
What a great deep clean! Andrew did a terrific job cleaning our apartment from head to toe, even cleaning parts of the apartment we did not ask for. Would highly recommend and definitely use again!
My husband and I are very satisfied customers and have been for over 15 years. Clean Service always keeps our home just lovely and are willing to accommodate special requests. I am glad I have a company I can trust and will do the same quality work each cleaning.
Great, fast, reliable service with a smile. They come once a week to clean my condo, and let me tell you, it’s a pleasure to come to a wonderfully smelling, spick and span home. I advise you to try Montreal Cleaners Stars and see for yourself! Thank you!
I used Montreal Cleaners Star maids today for the first time today, and I couldn’t be more impressed. Not only they did everything I asked for fast and very thorough, but once they left I found all the extra little things they did, including my messy balcony was organized and mopped! Thank You Spotless for a great service!
Have a Different Question?
Or call — 1833-800-3330
Better CLeaning Services is Our Mission
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